Products in Practice | Service Delivery and ITAM Success Series 
Tuesday, October 12, 2021
10 a.m. – 1 p.m. CT | 3 p.m. – 6 p.m. GMT

This event is all about maximizing the value you get from using SolarWinds® Service Desk—together with SolarWinds Dameware® Remote Everywhere (DRE) and the Orion® Platform—to accelerate and streamline services, enhance customer experience for your remote or hybrid workforce, simplify your day-to-day operations, and boost your team’s performance.

After the event, attendees will be able to do the following:

  • Review their service desk’s configuration to identify opportunities to meet the evolving needs of their organization
  • Maximize human resources with automation and heightened visibility to uncover trends, avoid duplicate work, alleviate bottlenecks, or mitigate tickets falling through the cracks
  • Enhance their use of ITIL-ready modules (like Incident and Change Management) and know how they can integrate the service desk with other business applications
  • Design their service portal with knowledge content and service catalog items promoting self-service
  • Advocate expanding service management to other departments such as HR or facilities

Do you have a schedule conflict? Sign up to get a copy of the slides and access to the on-demand presentation after the event.

Presenters
Kevin Sparenberg
Kevin M. Sparenberg
Technical Content Manager, THWACK®
SolarWinds
Liz Beavers
Liz Beavers
Head Geek™
SolarWinds
Jason Yeary
Jason Yeary
Product Expert
SolarWinds
Sean Sebring
Sean Sebring
Product Expert
SolarWinds
David Russell
David Russell
Product Expert
SolarWinds
By clicking below, you are agreeing to SolarWinds Terms and Privacy Policy.

Comprehensive Remote Support for the Hybrid Age

Resolve technical issues faster with a one-click remote session straight from an incident record and create a complete audit trail per device.
{{STATIC CONTENT}}
{{CAPTION_TITLE}}

{{CAPTION_CONTENT}}

{{TITLE}}