Products in Practice | Service Delivery and ITAM Success Series Tuesday, October 12, 2021 10 a.m. – 1 p.m. CT | 3 p.m. – 6 p.m. GMT
This event is all about maximizing the value you get from using SolarWinds® Service Desk—together with SolarWinds Dameware® Remote Everywhere (DRE) and the Orion® Platform—to accelerate and streamline services, enhance customer experience for your remote or hybrid workforce, simplify your day-to-day operations, and boost your team’s performance.
After the event, attendees will be able to do the following:
Review their service desk’s configuration to identify opportunities to meet the evolving needs of their organization
Maximize human resources with automation and heightened visibility to uncover trends, avoid duplicate work, alleviate bottlenecks, or mitigate tickets falling through the cracks
Enhance their use of ITIL-ready modules (like Incident and Change Management) and know how they can integrate the service desk with other business applications
Design their service portal with knowledge content and service catalog items promoting self-service
Advocate expanding service management to other departments such as HR or facilities
Do you have a schedule conflict? Sign up to get a copy of the slides and access to the on-demand presentation after the event.
Kevin M. Sparenberg
Technical Content Manager, THWACK®
Comprehensive Remote Support for the Hybrid Age
Resolve technical issues faster with a one-click remote session straight from an incident record and create a complete audit trail per device.