SolarWinds Web Help Desk | 14 day free trial

Self-hosted help desk ticketing and asset management, licensed per technician.

Deploy Web Help Desk in your own environment
Manage tickets and asset information in one installation
Priced per license – unlimited end-users

No credit card required.

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Turn your trial into a working help desk

Start your trial

Install Web Help Desk, connect a supported database, and import your first users or assets.

Test in your environment

Convert emails to tickets, configure routing rules, link assets to service work, and build a knowledge base.

Prove the fit

Test ticketing, asset management, SLAs, and reporting before your 14-day trial ends.

Make ticket handling easier to manage

Bring requests from email and the web portal into one queue, so technicians have a clearer view of what needs attention. Use routing rules to direct tickets to the right team, track status as work progresses, and keep requesters informed without relying on separate inboxes or manual updates.

Keep help desk data in your environment

Run Web Help Desk in the environment you manage and keep ticket, asset, and attachment data under your organization’s control. This can be useful for teams with data-residency, operational, or compliance requirements that prefer a self-hosted help desk rather than a cloud-based service.

Use tickets and assets to spot service trends

Connect ticket and asset information, then use built-in reporting to monitor workload, response performance, and recurring issues. The result is a clearer view of where service work is slowing down and where process changes may help your team improve.

See how Web Help Desk can simplify support operations

Self-hosted deployment

Install Web Help Desk on infrastructure you manage and keep ticket and asset data within your environment.

Built-in asset management

Track hardware and software, link assets to tickets and users, and compare purchase records with deployed assets.

Streamlined ticketing

Convert email and portal requests into tickets in a central queue, so technicians can see, prioritize, and manage incoming work.

Web Help Desk or Service Desk

Choose Web Help Desk if a self-hosted deployment and per-technician licensing fit your needs. Consider SolarWinds^® Service Desk for a cloud-based service management platform with enterprise service management capabilities.

Approvals built in

Route change and purchase requests through configurable approval steps before work begins.

Reporting and SLAs

Use built-in dashboards to monitor SLAs, workloads, and recurring issues over time.

SolarWinds Web Help Desk starts at $533 per license (Annually)

Self-hosted help desk ticketing and asset management software

Explore Pricing

Built for the work IT teams do every day

What I like best about SolarWinds Web Help Desk is how easy it is to manage day-to-day support operations from a single platform. As an admin, the automation rules and ticket workflows save a lot of manual effort by automatically assigning and updating tickets based on categories or teams. The asset management and reporting features are also very useful for tracking devices and monitoring team performance. It has helped us stay organized, improve response times, and handle support requests more efficiently without needing a very large support team.

Thisal R.

Cloud & Hosted Application Support Engineer