Web Help Desk Trial: On-Premises IT Help Desk
Pinpoint ticketing bottlenecks
Capture every request as a ticket and route it to the right technician to help reduce backlogs and response times.
Streamline ticket management
- Automatically convert emails into help desk tickets
- Use rules for assignment, routing, and escalation
- Track tickets from request through resolution
Simplify incident management
Link related incidents, associate tickets with assets, and use at-a-glance dashboards to see what needs attention now.
Deploy on your own infrastructure
Keep sensitive IT data on-premises and meet compliance requirements — no cloud dependency required.
Start your free 14-day trial of SolarWinds Web Help Desk
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Trusted by leading companies
Map your path to a more efficient help desk
SolarWinds Web Help Desk can help you centralize requests, automate ticket workflows, and connect tickets to assets so your team can resolve issues faster and with better insight.
SolarWinds Web Help Desk brings tickets from email, the web portal, and other channels into a single, web-based queue so nothing falls through the cracks. It can help you automate routing, prioritization, and escalation with customizable rules and alerts to keep SLAs on track. Built-in dashboards and reports can give you visibility into trends, workloads, and recurring issues so you can improve service over time. And because Web Help Desk is deployed on-premises, your data never leaves your environment, giving you the control and security your organization requires.