SolarWinds Service Desk, free for 30 days
Bring tickets, asset details, approvals, and knowledge into one service desk.
- Route and prioritize requests using the context already in the ticket
- Connect tickets to asset details, approvals, knowledge, and service workflows
- Test AI-assisted summaries, response suggestions, and knowledge recommendations
Start your 30-day trial
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Trusted by leading companies
Turn your trial into a working service desk
Activate your trial
Sign up for 30 days of SolarWinds® Service Desk Premier access—no credit card required.
Test in your environment
Configure workflows, approvals, automation, AI capabilities, and asset context around a real IT use case. Explore how-to videos to get more from your trial.
Measure what changes
Test reporting, automation, and service outcomes, then decide on next steps before your trial ends.
See what changes when every request has context
Slow resolution is rarely about effort alone. Technicians lose time switching between ticket queues, asset records, approval chains, and knowledge sources to understand what happened and what should happen next.
SolarWinds® Service Desk brings that work into one place, so your team can test more consistent routing, automation, self-service, and AI-assisted resolution. In the SolarWinds State of ITSM research, organizations using GenAI reduced average incident resolution time by 17.8%, saving 4.87 hours per incident on average.
Build a service desk that helps work keep moving
Use the trial to test the moments where requests typically slow down: intake, assignment, approvals, asset context, status updates, and resolution.
Route requests with the right context
Bring requests from email and the portal into a central queue with ticket and incident management. Test categorization, routing, and technician views that connect the requester, related assets, and ticket history.
Give employees a better first stop
Let employees submit and track requests through a self-service portal. Use knowledge and service catalog options to help resolve common needs before they reach a technician.
Connect tickets to the CMDB context behind them
Link tickets to hardware, software, users, and related configuration items recorded in your CMDB. Technicians can start with a clearer view of what's affected, what changed, and who may be impacted, so they spend less time chasing details before they begin troubleshooting.
Extend proven workflows beyond IT
Test the same request, approval, and fulfillment patterns for teams such as HR, facilities, finance, and legal when the time is right.
See where service work gets stuck
Track resolution time, SLA performance, request volume, and recurring issues. Use the data to identify workflows that need attention before they become chronic bottlenecks.
Put AI to work on routine service tasks
Test AI capabilities designed to summarize incidents, suggest responses, and surface relevant knowledge. The goal is not to replace technician judgment but to reduce repetitive effort and help teams respond with more context.
Bring observability context into incident response
Connect observability alerts to service management workflows, to see what happened, what services may be affected, and where to begin. Instead of asking technicians to piece together signals across dashboards and ticket queues, use alert context to create, prioritize, and coordinate incident responses.
SolarWinds Service Desk starts at $39 a month
Simple, scalable pricing for every stage of your service management journey