Try a powerful, AI-powered ITSM software that's actually easy to use.
SolarWinds Service Desk stands up structured incident, change, and asset management in days, not months. Built for growing IT teams who've outgrown basic help desks or overly-complex ITSM platforms that have become too much to maintain.
Get running in weeks, not months:
Codeless workflow configuration means your admins build routing, approvals, and automations without developers or a services project.
AI that's built in, not bolted on:
AI-generated incident summaries, guided resolution steps, and response drafts work inside the technician queue from day one.
Connected to the tools that catch problems first:
Link incidents to context from SolarWinds Observability, so tickets carry real signal instead of a static asset record.
Free to try for 30 days. Full Premier access, no credit card required.
Try Service Desk Free
event204
event330
7012J000001UahtQAC
Trusted by leading companies
Ready to resolve from day one
Powerful service management capabilities, ready to configure from your first login—no developer or implementation project required.
Incident, Problem & Change Management
Manage the full lifecycle of unplanned issues, root cause investigation, and approved changes in one queue
Asset Management & CMDB
ITAM and CMDB exist directly within the platform; no additional tools. Track hardware, software, and their relationships, and link them directly to tickets for faster troubleshooting
Self-Service Portal & Service Catalog
Give employees a place to submit and track requests, with knowledge base deflection to cut ticket volume before it reaches a technician
Automation, Approval Workflows, & AI
Configure point-and-click rules for routing, escalation, and multi-step approvals—no scripting required. Plus, practical and embedded AI capabilities that work from day one
Reporting & SLAs
Monitor SLA performance, throughput, and recurring issues with built-in dashboards. Icon link
Enterprise Service Management
Extend the same request and approval model to HR, Facilities, Finance, and other teams as you grow
Still want to learn more about SolarWinds Service Desk?
The ultimate end-to-end service desk solution
Enterprise-grade ITSM that's actually easy to use. Resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools.
Drive real outcomes for your organization, not just what fills a feature list.
Easy to deploy, easy to run
Lower maintenance burden than legacy or complex enterprise platforms, no dedicated platform administrator required.
A stronger bridge between IT operations and service delivery
Leverage the power of other SolarWinds products with monitoring, alerts, on-call, and asset context flowing into and out of service management instead of living in a separate system.
Built to grow beyond IT
The same platform, workflows, and reporting extend into HR, facilities, and many other departments without a second implementation, all while maintaining necessary privacy and access segregation.