- Simplify and automate tasks
- Achieve faster ticket resolutions
- Deliver faster, smarter services
De-clutter Your Help Desk
Reduce the number of calls and email requests made to your help desk.
Move Faster with ITIL
Easily move your requests through the lifecycle with an ITIL-ready help desk software.
Frustration-free Ticketing
Give your users the ability to submit tickets in the way that makes the most sense to them.
- Incident Management
- Service Portal
- Unlimited Requestors
- Service Catalog
- Change Management
- Service Level Agreement (SLA)
- Groups
- Custom Roles
- Internationalization
- Real time 24/7 Live Chat Support
- Custom Fields and Forms
- Advanced Automations
- Network Discovery
- Contract Management
- License Compliance
- Scheduled Reports
- API Access
- Chat, Phone and Email support from a Customer Success Team
- Visual CMDB and Dependency Mapping
- Multi-Factor Authentication (MFA)
- Custom Dashboards
- Onboarding Services Included
- Up to 1,500 API calls per user per minute
An easy-to-use service desk built just for you.
Incident Management
Incident Management
Deliver world class service to your employees and minimize the impact incidents have on your business operations.
- Visualize the full incident lifecycle and easily escalate incidents to a problem or associate them to an upcoming change
- Quickly manage tickets submitted via email, phone calls, service portal, and walk-ups.
- Simplify the ticketing system by having everything in one place and grouping similar incidents.
IT Asset Management
IT Asset Management
Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.
- Get the full picture of your asset lifecycles by aligning incidents and to the impacted assets through an integrated service desk.
- Automate risk detection and monitor licenses that are actively being used.
- Better evaluate break-fixes and changes by automatically capturing and gathering each asset's incident history.
Additional Features
Change Management
Service Level Management
Self-Service Portal
Knowledge Base
Problem Management
Real Management
Automations
CMDB
Procurent Tools
Real-time Reporting
Benchmarking
Integrations and more.
See all these features in action with your free trial
