When employees need help, they turn to your help desk.

  • Reduce cost per ticket by up to 15.5%
  • Decrease issue resolution times by up to 48%
  • Deliver faster, smarter services by simplifying & automating tasks
For more information on how our customers have seen a 15.5% reduction in cost/ticket and a 48% decrease in issue resolution time, please view this case study: Cloud service management tech drops cost per ticket by 15.5% at Rogers Behavioral Health.
Choose the plan that’s right for you
Need volume discount pricing? Contact Sales at Itsmsales@solarwinds.com or Get a Quote! 
For Growing Teams
Per month, per technician, supports unlimited users. (USD) $0.30/month per device.
  • Service Catalog
  • Change Management
  • Service Level Agreement (SLA)
  • Groups
  • Custom Roles
  • Internationalization
  • Real time 24/7 Live Chat Support
  • Multi-Factor Authentication (MFA)
For Mature IT Organizations
Per month, per technician, supports unlimited users. (USD) $0.50/month per device.
Includes Essentials Benefits+
  • Custom Fields and Forms
  • Advanced Automations
  • Network Discovery
  • Contract Management
  • License Compliance
  • Scheduled Reports
  • API Access
  • Chat, Phone and Email support from a Customer Success Team
  • Virtual Agent
For Full Customizability
Per month, per technician, supports unlimited users. (USD) $0.70/month per device.
Includes Advanced Benefits+
  • Visual CMDB and Dependency Mapping
  • Onboarding Services Included
  • Up to 1,500 API calls per user per minute
  • Virtual Agent (Premier)
  • Runbooks
An easy-to-use service desk built just for you.

Incident Management

Incident Management

Deliver world class service to your employees and minimize the impact incidents have on your business operations.

  • Visualize the full incident lifecycle and easily escalate incidents to a problem or associate them to an upcoming change
  • Quickly manage tickets submitted via email, phone calls, service portal, and walk-ups.
  • Simplify the ticketing system by having everything in one place and grouping similar incidents.

IT Asset Management

IT Asset Management

Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.

  • Get the full picture of your asset lifecycles by aligning incidents and to the impacted assets through an integrated service desk.
  • Automate risk detection and monitor licenses that are actively being used.
  • Better evaluate break-fixes and changes by automatically capturing and gathering each asset's incident history.
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