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Deliver world class service to your employees and minimize the impact incidents have on your business operations.
Visualize the full incident lifecycle and easily escalate incidents to a problem or associate them to an upcoming change
Quickly manage tickets submitted via email, phone calls, service portal, and walk-ups.
Simplify the ticketing system by having everything in one place and grouping similar incidents.
IT Asset Management
IT Asset Management
Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.
Get the full picture of your asset lifecycles by aligning incidents and to the impacted assets through an integrated service desk.
Automate risk detection and monitor licenses that are actively being used.
Better evaluate break-fixes and changes by automatically capturing and gathering each asset's incident history.
What our customers are saying on G2
Real assistance that makes my life easier.
“SolarWinds Service Desk completely changed our incidents and staff structure, expanded our feature set and ultimately helped us increase the capabilities of our customer support and information management on the support side.”
Great system for handling most any IT support group need.
“If you want a system that gives you the ability to fully manage a support shop, this is the tool for you.”
Jay T
Manager of Application Development & Administration
SolarWinds Service Desk Simplifies IT needs.
“SolarWinds Service Desk has helped us keep track of our inventory and provide a higher level of support by allowing us to resolve submitted incidents quicker using our growing solutions database.”
Much more than just a service desk.
“I love the fact that you can set up everything exactly how you want it. you can add your own details to every part of the program.”
Very User Friendly.
“There are multiple ways to filter incoming work orders making it very easy to assign specific task to a specific team. It's easy to manage company inventory since the system can provide information on active & inactive devices assigned to users.”
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