When employees need help, they turn to your help desk.

  • Reduce cost per ticket by up to 15.5%
  • Decrease issue resolution times by up to 48%
  • Deliver faster, smarter services by simplifying & automating tasks
Choose the plan that’s right for you
Need volume discount pricing? Contact Sales at Itsmsales@solarwinds.com or Get a Quote! 
Team
For Smaller Teams
19
Per month, per technician, supports unlimited users. (USD) $0.10/month per device.
Includes:
  • Incident Management
  • Service Portal
  • Unlimited Requestors
Business
For Growing Teams
39
Per month, per technician, supports unlimited users. (USD) $0.30/month per device.
Includes Team Benefits+
  • Service Catalog
  • Change Management
  • Service Level Agreement (SLA)
  • Groups
  • Custom Roles
  • Internationalization
  • Real time 24/7 Live Chat Support
Professional
For Mature IT Organizations
69
Per month, per technician, supports unlimited users. (USD) $0.50/month per device.
Includes Business Benefits+
  • Custom Fields and Forms
  • Advanced Automations
  • Network Discovery
  • Contract Management
  • License Compliance
  • Scheduled Reports
  • API Access
  • Chat, Phone and Email support from a Customer Success Team
Enterprise
For Full Customizability
89
Per month, per technician, supports unlimited users. (USD) $0.70/month per device.
Includes Professional Benefits+
  • Visual CMDB and Dependency Mapping
  • Multi-Factor Authentication (MFA)
  • Onboarding Services Included
  • Up to 1,500 API calls per user per minute
An easy-to-use service desk built just for you.

Incident Management

Incident Management

Deliver world class service to your employees and minimize the impact incidents have on your business operations.

  • Visualize the full incident lifecycle and easily escalate incidents to a problem or associate them to an upcoming change
  • Quickly manage tickets submitted via email, phone calls, service portal, and walk-ups.
  • Simplify the ticketing system by having everything in one place and grouping similar incidents.

IT Asset Management

IT Asset Management

Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.

  • Get the full picture of your asset lifecycles by aligning incidents and to the impacted assets through an integrated service desk.
  • Automate risk detection and monitor licenses that are actively being used.
  • Better evaluate break-fixes and changes by automatically capturing and gathering each asset's incident history.
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