SolarWinds Service Desk Live Demo
- See tickets, asset data, approvals, and knowledge work together in one workflow
- Explore AI assistance for summaries, suggested responses, and relevant knowledge
- Walk through self-service, automation, reporting, and integrations based on your priorities
Request a personalized demo
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Trusted by leading companies
Decide with confidence. A demo built for you.
Start with your goals
Meet with an expert who learns about your service desk goals, challenges, and priorities.
See Service Desk in action
Watch a personalized walkthrough of workflows, automation, AI, asset context, and integrations in action.
Decide with confidence
Get answers and clear next steps to assess fit, see how Service Desk can support your team, and explore video resources after the demo.
A service desk built for the work behind every ticket
Slow resolution is rarely about effort alone. Technicians lose time switching between ticket queues, asset records, approval chains, and knowledge sources to understand what happened and what should happen next.
SolarWinds® Service Desk brings that work into one place, so your team can test more consistent routing, automation, self-service, and AI-assisted resolution. In the SolarWinds State of ITSM research, organizations using GenAI reduced average incident resolution time by 17.8%, saving 4.87 hours per incident on average.
How SolarWinds Service Desk can improve the way you work
Powerful service management capabilities, ready to configure from your first login—no developer or implementation project required.
Route requests with the right context
Bring requests from email and the portal into a central queue with ticket and incident management. Test categorization, routing, and technician views that connect the requester, related assets, and ticket history.
Give employees a better first stop
Let employees submit and track requests through a self-service portal. Use knowledge and service catalog options to help resolve common needs before they reach a technician.
Connect tickets to the CMDB context behind them
Link tickets to hardware, software, users, and related configuration items recorded in your CMDB. Technicians can start with a clearer view of what's affected, what changed, and who may be impacted, so they spend less time chasing details before they begin troubleshooting.
Extend proven workflows beyond IT
Test the same request, approval, and fulfillment patterns for teams such as HR, facilities, finance, and legal when the time is right.
See where service work gets stuck
Track resolution time, SLA performance, request volume, and recurring issues. Use the data to identify workflows that need attention before they become chronic bottlenecks.
Put AI to work on routine service tasks
Test AI capabilities designed to summarize incidents, suggest responses, and surface relevant knowledge. The goal is not to replace technician judgment but to reduce repetitive effort and help teams respond with more context.
Bring observability context into incident response
Connect observability alerts to service management workflows, to see what happened, what services may be affected, and where to begin. Instead of asking technicians to piece together signals across dashboards and ticket queues, use alert context to create, prioritize, and coordinate incident responses.
SolarWinds Service Desk starts at $39 per technician, per month.
Simple, scalable pricing for every stage of your service management journey