SmartStart Assisted Upgrading
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SmartStart Assisted Upgrading can be purchased just like any other SolarWinds® product and is designed to get Orion® Platform products* upgraded and working well within your ecosystem.

With assisted upgrading, our product upgrade experts provide you with planning and guidance to help you before, during, and after your upgrade. Your specialist will help ensure the upgrade plays well with your environment and will show you how you can access the latest and greatest features.

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How Does SmartStart Assisted Upgrading Work?

We’ll schedule a welcome call to introduce you to an expert who’ll review your environment, verify your system requirements, and identify potential upgrade issues.

  • Then we’ll plan an upgrade on your schedule with an expert who’ll be by your side until it’s complete
  • We’ll follow up with you to ensure your environment is performing as expected and you feel confident in the product configuration

Get Started With SmartStart Assisted Upgrading

SmartStart program costs vary by region. Call or email for availability and pricing.

Email our North America Sales Team or call 866.530.8100

SmartStart Datasheet – Americas

Email our EMEA Sales Team or call +353 21 5002900

SmartStart Datasheet – EMEA

Email our APAC Sales Team or call +65 6422 4123 (Asia) or +61 8412 4910

SmartStart Datasheet – Asia Pacific

*SmartStart Assisted Upgrading is available for the following products:

  • Network Performance Monitor
  • Network Configuration Manager
  • NetFlow Traffic Analyzer
  • Virtualization Manager
  • VoIP & Network Quality Manager
  • Web Performance Monitor
  • Enterprise Operations Console
  • IP Address Manager
  • User Device Tracker
  • Storage Resource Monitor
  • Server & Application Monitor
  • High Availability

Program Limitations

  • SmartStart Assisted Upgrading is only valid for 60 days from purchase
  • We don’t provide onsite support
  • We can’t assist with developing custom scripts, templates, or queries
  • We don’t take control of your environment to perform installations, configurations, migrations, or upgrades
  • We don’t provide troubleshooting for issues with third-party products

SmartStart Program Overview

Designed to get your installation or upgrade done quickly and efficiently.

Learn More About SmartStart Programs

Additional Support Options

We designed our Support Offerings to give you the power and flexibility to focus on what you need for success. As your partner, our Customer Success team is here to be your advocate, product expert, and strategic advisor on our journey together towards success.

Learn More

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Training Resources

The SolarWinds Academy provides relevant and high-quality education programs for IT professionals. Gain a comprehensive understanding of SolarWinds products through instructor-led classes, eLearning videos, and certifications.

Learn More about SolarWinds Academy

Register for Free Live and On-Demand Classes

Watch Free Online eLearning Videos

Become a SolarWinds Certified Professional®

SmartStart Self-Led Upgrading Resources for NPM and SAM

Self-Paced Install and Config for Network Performance Monitor

Self-Paced Install and Config for Server & Application Monitor

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